Support
How can we help?
Whatever your question, reach us the way that suits you. The channels are ordered by how fast they answer, so start with the first.
Instant answers from the AI assistant, and a direct line to the support team.
AI assistant 24/7 · support team daily, 8 a.m. to midnight (Tehran)Opening hours
- AI assistant (live chat)24/7
- Support team (live chat)Every day, 8 a.m. to midnight (Tehran)
- Phone supportEvery day, 8 a.m. to midnight (Tehran)
- EmailSame business day
Company details
- CompanyZanjireh Tabdil Soba Co.
- National ID14012556852
- Registration number618033
- AddressHezareh Creative House (ground floor), Nowruz Park, next to the Governorate building, Nelson Mandela Blvd (Jordan), Tehran, Iran
- Postal code1519650031
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Before you reach out, the answer may be here
How quickly will I get an answer?
Live chat is the fastest way: the AI assistant replies instantly, 24/7, and the support team usually answers within minutes, every day from 8 a.m. to midnight Tehran time. Email is handled the same business day.
What should I send to follow up on a transaction?
Send the transaction ID (TXID) or tracking code, the coin and network, and roughly when it happened, so we can look into it faster. Never send your seed phrase or password to anyone, support included.
Does SwapWallet have a walk-in office?
SwapWallet support works online and by phone, so it is faster and easier to reach. For anything at all, use one of the channels above.
I have a partnership proposal. Where do I send it?
Email business proposals and partnership ideas straight to hello@swapwallet.app.
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